How can grievance management be improved? (2023)

How can grievance be reduced?

Grievance handling is the management of employee dissatisfaction or complaints (e.g. favouritism, workplace harassment, or wage cuts). By establishing formal grievance handling procedures, you provide a safe environment for your employees to raise their concerns.

Four features of a good grievance handling procedure are as follows: 1. Fairness 2. Provisions should be clear cut 3. Procedural steps 4. Promptness.

It is clear that having an effective grievance procedure can save time and resources in the long run as it can often prevent disputes from escalating.

This highly interactive workshop provides learners with the opportunity to practice their skills in working with staff to address workplace grievances. A certificate is issued on completion of the learning path.

Grievance management is an important part of maintaining a healthy workplace. It can help to identify and resolve issues before they become bigger problems. Employees who feel that they have been wronged or have not been treated fairly in some way can file a formal grievance.

What are the four steps of the grievance process?

Step 1 - raise the issue informally with the employer. Step 2 – raise the issue formally with a grievance letter. Step 3 - grievance investigation should take place. Step 4 - a grievance hearing may be required to review the evidence and for a decision to be made.

Issues. The first steps of the grievance procedure are probably the most important. This is where most of the investigative work is done by the union steward, the union first states and frames its case, and where the employer states their case.

Options to resolve a grievance include: • informal discussion between the parties; conciliation to reach an agreement between the parties; and • full investigation followed by a decision based on the findings of the investigation.