How long do insurance companies keep records for? (2023)

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How long can an insurance company keep your data?

Liability records (other than Employers Liability) – 12 years. Other General Insurance Records – 7 years.

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Can I check cue database?

If you wish to find out what information is held about you on the CUE database, please complete a Subject Access Request form. Alternatively if you wish to contact us regarding a complaint, or any other query relating to these databases, please contact MIB on on 0345 1652803 (freephone) or at

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How do insurance companies access your medical records?

The insurer will ask for your written consent. If you agree, your doctor will then provide only the records that relate to your life insurance application. It's possible your insurer will ask for access to your entire medical record. If they do, you'll need to make a subject access request to get all the information.

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Do insurers check convictions?

Most insurance companies ask about criminal convictions because they believe it is relevant to the risk. Although this often seems unfair, they are, unfortunately, entitled to ask.

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How long do companies have to delete your data?

How long do we have to comply? You must respond to a request for erasure without undue delay and at the latest within one month, letting the individual know whether you have erased the data in question, or that you have refused their request.

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How long does a company hold data for?

The answer depends on the type of data. For applicant data, we recommend six months. For payroll information, three years. For employee records, six years.

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Do insurance companies check cue?

Insurance providers use the CUE car insurance database to confirm that the information you've given them about your claims history is honest and correct. They can also use details of any incidents reported that didn't result in a claim to get a broader picture of the risk involved in insuring you.

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How long does a claim stay on cue?

It holds all reported incidents of the past six years, even those where a claim wasn't made. By sharing this history with insurers, it is more difficult for repeat fraudsters to succeed. CUE is run by the Motor Insurers Bureau (MIB) and is one of two key databases that help fight insurance fraud.

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Can I pull my own CLUE report?

Under the federal Fair Credit Reporting Act, you can request a copy of your C.L.U.E. report from LexisNexis toll-free at 1-866-312-8076 or by visiting

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How do insurance companies collect data?

Today, insurance agency software provides new ways for insurance companies to collect data. To better understand and serve customers, P&C insurance companies can automatically collect data from telematics, agent interactions, customer interactions, smart homes, and social media.

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Can insurance companies look at phone records?

After a motor vehicle accident, your car insurance company will likely request information from you, and this may include your cell phone records. You are not required to give this to your insurer unless a court orders you to do so but refusing may affect your claim.

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How far back does medical history go for life insurance?

When it comes to personal injury cases, insurance companies typically request 10 years of medical history. However, in some states, doctors and medical facilities are only required to keep records for a minimum of 7 years, so they may not be able to request records back that far.

How long do insurance companies keep records for? (2023)
What happens if you don't tell insurance about convictions?

If you deliberately don't disclose your convictions when asked by the insurance company, your insurance could be invalid. This means it won't pay out when you make a claim on it. If you've already made a claim, the insurance company can ask for the money back.

Why do insurers ask for 5 years?

Points may be removed from your licence after four years but under the terms of the Rehabilitation of Offenders Act they remain on record for five years and insurance companies may take account of them. The risk profile presented by a driver takes many issues into account including past convictions.

What database do police use to check insurance?

Using AskMID and automatic number plate recognition, the police can see if the cars on the road are safe or not and view their insurance information.

Can data ever be permanently deleted?

The direct answer is no. You can treat the Recycle Bin as the last frontier for the data you wish to delete. Whether you accidentally or intentionally deleted any critical data, you can still easily retrieve them here before you permanently remove them from your system.

Does data get permanently deleted?

Formatting a hard drive and wiping it clean are not the same things. Formatted hard drives will still contain retrievable data. If you wish to permanently delete files, you will need to overwrite the data with special software.

Can data ever be erased?

Erasing a file means taking external software help to overwrite it using zeros and ones or some random patterns. File erasure or data erasure aims to completely wipe data from every sector of the hard drive by overwriting it so it'd be permanently gone. Several tools are there that can help you erase data permanently.

Can I force a company to delete my data?

Answer. Yes, you can ask for your personal data to be deleted when, for example, the data the company holds on you is no longer needed or when your data has been used unlawfully. Personal data provided when you were a child can be deleted at any time.

Can I request my data from a company?

You have the right to ask an organisation whether or not they are using or storing your personal information. You can also ask them for copies of your personal information, verbally or in writing. This is called the right of access and is commonly known as making a subject access request or SAR.

What should I not tell my insurance company?

Never give out names of anyone else involved in the accident. It's not your responsibility, and since you don't have all the facts, what you reveal could be incorrect. If your insurance company wants names, advise them that they can talk to your attorney, if you have one, or just say you do not know.

What database do insurance companies use?

Do All Insurance Companies Report to CLUE? More than 99% of auto insurance companies and 96% of home insurance companies contribute to CLUE, according to LexisNexis. Only insurance companies that report information to CLUE can also withdraw information from the LexisNexis database.

Do insurance companies follow you around?

An insurance company can hire a private investigator to follow you if you are in public. However, legal issues can arise if the private investigator follows or spies on you in a place where you have a reasonable expectation of privacy.

Do insurance claims have a time limit?

Is there a time limit for insurance claim settlements? Generally, the insurance company has about 30 days to investigate your auto insurance claim, though the number of days vary by state.

Do insurance companies share claims history?

Yes. There are specialty consumer reporting agencies that collect information about the insurance claims you have made on your property and casualty insurance policies, such as your homeowners and auto policies.

How do I find my insurance claim history?

In case you have met with an unfortunate accident, and you are not aware of the insurance details of the vehicle which caused the accident, you can find the information like history of the accident vehicle, vehicle registration number, etc. This can be easily found through the Insurance Information Bureau (IIB).

Do all insurance companies report to clue?

Some companies choose not to subscribe to C.L.U.E. Losses filed with nonparticipating companies will not appear on a C.L.U.E. report. Why are insurance companies allowed to obtain a copy of my loss history report?

How does an insurance company use the CLUE report?

How insurance companies use CLUE reports. An insurer may request a CLUE report when you apply for coverage or request a quote. The company uses your claims history, or the history of claims at a specific property, to decide if it'll offer you coverage and how much you'll pay.

Do all insurance companies use LexisNexis?

Not all insurers use the service, but most do, says a LexisNexis spokesperson. When you apply for auto or homeowners insurance, you authorize insurers to check your records at consumer reporting agencies. That includes reporting agencies and services like LexisNexis, which will provide your C.L.U.E. report.

How long before insurance shows up on database?

The Motor Insurance Database (MID) is generally updated every 48 hours. However it can take up to 7 days to update.

What do insurance companies do with data?

Transforming the Claims Process

With predictive analytics, insurers can use data to determine events, information, or other factors that could affect the outcome of claims. This can streamline the process – which traditionally took weeks and even months – and help the claims department mitigate risks.

What information do insurers share?

The Claims and Underwriting Exchange (CUE) enables insurers to share information and help combat insurance fraud. It's a central database of motor, home and personal injury/industrial illness incidents that have been reported to insurance companies.

Can insurance company look at your text messages?

One, they may request the call logs from your cell phone provider to check whether or not you were using your phone at the time of the accident. The insurance company may also request access to your text messages and social media accounts to look for evidence of distracted driving.

Can insurance companies see your text messages?

If there is evidence that you were talking on the phone, sending text messages, or otherwise distracted, your insurance company may seek to confirm those facts in order to deny your claim. They may also request records if they suspect you're involved in any form of insurance fraud.

Can insurance tap your phone?

No, an insurance investigator cannot tap your phone – ever.

Tapping a phone involves using electronic equipment to secretly listen to someone's phone conversations, and it is illegal. However, tapping a phone should not be confused with taking a recorded statement, which many insurance companies do on a routine basis.

What if I lie about smoking for life insurance?

You could be denied a life insurance policy if you lie on the application about your smoking habits. Many insurers require a life insurance medical exam that includes blood samples and urine tests that screen for nicotine use. You could also be denied if you have medical conditions in addition to smoking.

Can insurance company access medical history?

While this may sound good, when you wish to make an insurance claim, insurance companies will be able to access your medical records. Nevertheless, they are unable to directly access it. Instead, you will be required to ask for the Medical Report Office or doctor to fill in an insurance form on your behalf.

Do insurance companies keep old policies?

State Laws. State laws vary, but generally require insurance agents to keep copies of their customer's policies for 6–7 years. Since a nonprofit can't always count on having access to the insurance agent's files when needed, each nonprofit should also maintain copies of expired policies.

How long until a conviction is spent?

How long does it take for a conviction to be spent? Cautions, warnings and reprimands become spent immediately, and conditional cautions are considered spent after three months. The time-frame for which a conviction is deemed spent varies, and things are complicated more if another crime is committed.

What happens if I don't tell my insurance company about points?

If you do not declare your points to your insurance provider, it could leave your cover invalid. If you make a claim, your insurer can choose not to pay out, leaving you with some very expensive fees.

What counts as a criminal conviction?

What is a criminal conviction? A criminal conviction applies to all convictions, cautions, reprimands and final warnings. This includes minor misdemeanours, such as: spent sentences, cautions, and any matters currently under investigation.

How many years must an insurance company maintain all necessary records?

Similarly, these records have to be maintained for a period of five years in respect of loss or damage on which a claim of Rs 1 lakh or more but less than Rs 10 lakh has been made.

What is the maximum no claims discount years?

In reality, most insurance providers cap the maximum no-claims discount at around 5 years. Some insurance companies do go beyond this - you might find an insurer willing to give you a discount on 8 or 9 years' worth of no-claims.

Do insurance companies check police records?

Insurers do not have access to police records. They are unable to do a basic criminal record check on you without your consent. Generally, when you take out a policy, an insurer will rely on what you tell them. Occasionally, they may ask you provide proof of certain aspects, but this rarely relates to criminal records.

Can cameras check insurance?

Currently, police patrol vehicles are fitted with Automatic Number Plate Recognition (ANPR), while some static motorway cameras use the same technology. ANPR works by checking passing number plates against the Motor Insurance Database (MID) to see if a car is insured.

Is there a database for insurance claims?

All-payer claims databases (APCDs) are large State databases that include medical claims, pharmacy claims, dental claims, and eligibility and provider files collected from private and public payers. APCD data are reported directly by insurers to States, usually as part of a State mandate.

Can insurance companies withhold information?

Sadly, while the insurance companies can't actually lie to you, they are allowed to withhold information and pressure you into settling or abandoning your claim.

Do insurance companies keep records?

It's very important to keep in mind that insurance companies have all of your past medical records and accident history reports.

How long do insurance brokers keep records?

Retention: You must keep an information record for five years from the day the last business transaction was conducted.

Can insurance investigators get phone records?

Insurers often request your cell phone records as a way to investigate your actions during the accident and determine whether to deny or delay your claim. As such, you must have a clear understanding of what information you need to provide or when you might need to take legal action against your insurance company.

Do insurance companies share test results?

Unless prohibited by state laws, companies that offer these policies have the right to request medical information, including the results of any genetic testing, when making decisions about coverage and rates.

How long does an insurance company have to investigate a claim?

Generally, the insurance company has about 30 days to investigate your auto insurance claim, though the number of days vary by state.

How long do insurance companies keep no claims records?

How long does my no-claims bonus last? Your no-claims bonus will last for two years, after your car insurance has expired. So, if you don't drive for more than two years, you'll likely lose your no-claims bonus and have to start building it up again.

What data do insurance companies collect?

Once they collect data, insurance companies may use it to: Get better insight into consumer behavior.
The data they collect may include:
  • Prescription history.
  • Motor vehicle records.
  • Criminal records.
  • Electronic health records.
  • FCRA-compliant financial records.
  • Professional licenses, such as a medical license.
30 Jul 2021

Do insurance companies check for previous claims?

Most car, home and travel-insurance providers submit information to CUE, which typically stores details of insurance claims for six years. Insurance providers use CUE to calculate the cost of your premium, based on your claims history, so always be accurate and honest about any past claims when you buy car insurance.

How long should insurance documents be kept?

You should keep your car insurance documents and policies as long as your policy is active and until all open claims are resolved. Most car insurance policies last six months to one year, and if you have no open claims, you can discard your documents when the policy ends and you get a new one.

How long does a claim stay on your license?

It all depends on the insurer, and on the type of accident you've had. But generally speaking, accidents will stay on your insurance record for three to five years.

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